Whether you are a manager or an employee, dealing with conflict is a big challenge. It is important to set clear expectations, know your own style of communication, and understand the impact of your objectives. When you take these steps, you can set up conflict for success.
Conflict can arise because of the difference in needs, interests, or understanding. These differences can affect the workplace, which can lead to a loss of harmony and productivity. In addition, conflict can arise because of differing perspectives, religion, or culture. However, there are ways to deal with conflict that are both effective and peaceful.
Before you start a conflict, it is important to determine what interests both parties. For example, both parties might want to maintain stability and have public respect. You should also determine whether the interests of both parties are similar. If there are commonalities, then you can focus on them. If there are differences, then you should focus on what you can agree to and what you can’t.
You should also take a step back and determine what it is that you really want from the conversation. You can clarify what you want by asking your opponent plenty of questions. During this time, you should also listen to your opponent’s arguments. You may also want to discuss the strong feelings you have about the issue.
After you have a clear understanding of your own needs and interests, you can determine whether you can achieve a common goal by working together. If you can, you can use all your resources to solve the conflict. If you can’t, then you may want to ask for a time-out.
You can also try a third party mediator. This person is not a group member but is trusted by both parties. He or she can help you brainstorm solutions and agree upon a standard.
The most effective forms of conflict resolution are collaboration and compromise. Collaboration involves working together for the best solution. It can also help to centralize your goals, which will reduce tension between departments and increase productivity. In addition, compromising involves moderate assertiveness, which can be beneficial if you have limited time. However, compromising can also lead to dissatisfaction, which is why it is important to remember that it’s not always the best option.
You can also take a step back and identify the hot buttons that are causing conflict. These are areas of disagreement that have strong feelings and may affect how you act in the workplace. If you can’t resolve a hot button, then you should move on to another issue. This is a great way to get your emotions under control before you start a conflict.
You can also try apologizing. It isn’t expensive and can be a very rewarding technique. However, you should remember that apologizing may only work if the conflict is severe and the other party is willing to listen. A disagreement can lead to severe displeasure and even physical abuse.