Understanding and Resolving Conflict


When two people are in conflict, it is critical to acknowledge their individual goals and try to find a compromise. This will help to minimize the negative effects of a strong emotional reaction. However, before you can begin the process of conflict resolution, it is important to understand both parties’ interests and develop communication skills. Look for areas of common interest, for example, a desire for stability or public respect.

The key to effective negotiation is to try to find common ground between both sides, as this will help you and your adversaries build a stronger relationship. Besides, a successful negotiation may lead to new allies and resources. Full-blown battles consume resources and can end in a lack of progress. By negotiating, you will avoid the loss of valuable assets. Moreover, you can even get new allies by avoiding a full-scale battle.

Sometimes, conflict in the workplace is caused by unclear or vague supervisory expectations. If this is the case, ask the supervisor to clarify the matter and give you an opportunity to discuss it. If that does not help, you can also consult with a campus resource or next-level manager. Communication is critical, as misunderstandings can lead to conflict underground. Personality clashes or different approaches between two people can also cause conflict.

Conflicts in the workplace can occur between people with different values. When the individual workers are not aware of each other’s goals, they may fight for personal goals and ignore the needs of the organization. Furthermore, when people lack mutual understanding, the result can be disastrous. For instance, a risk-taking manager may be in conflict with a risk-minimizing supervisor who believes in strict control and routine. Other factors that cause conflict in the workplace include scarcity of resources and a poor performance.

The key to understanding the other person is to be emotionally aware. Being aware of your own feelings can help you avoid hurtful words and actions. This will help you develop the skills to resolve disagreements effectively. In addition to being aware of your feelings, you should learn how to manage stress in the moment. Doing so will help you stay calm and focused.

The theory of conflict is based on the idea that power in human relationships and social structures is unequal. This means that some individuals or groups will have more power than others. This is common in societies and causes conflicts. In some cases, conflict may lead to beneficial changes, but other times, it may end in disaster. It is important to recognize that conflict is inevitable in every situation.

When conflict is managed properly, it can have positive effects on an organization. It can help diffuse major conflicts, improve group performance, and increase group cohesion. It can also inspire ingenuity and stimulate the emergence of long-buried problems.